Frequently Asked Questions

When something is completely new, it has to be explained correctly. Be Casa is precisely that; an innovative concept that was designed to meet accommodation requirements in an entirely flexible fashion. A level of flexibility that we apply to everything: to the stays, which can range from several days to weeks or months, and to the layout of the facilities, with private apartments and all kinds of communal areas (pool, meeting rooms, rooftop terrace...). All this at affordable prices, with all the comforts and with a wide range of included services.

The price of the apartment you choose includes a parking space (free for stays that exceed two months, the included parking service may not be available in all buildings or may be subject to availability limitations and other conditions.), utilities (electricity, water and gas), community charges, wifi, regular housekeeping and linen changes, access to all communal areas, events and activities, reception, 24-hour security, free package pick-up, and maintenance if something goes wrong in your apartment.

Our first flexible accommodation establishment is in Rivas-Vaciamadrid, in the south-east of Madrid. This area features a wide range of shopping and leisure facilities, and is just a few minutes from the city centre by bus, metro or private car via the A3. Be Casa will soon be opening in San Sebastián de los Reyes and Valdebebas, in the north of the city.

At Be Casa, we provide all the comforts of a hotel, such as flexibility in the length of stays, the peace of mind of having our reception and maintenance teams, the services included in the price or the possibility of hiring additional services to make your life easier. You also have the best features of an apartment: the privacy and freedom of being in your own home, with a fully equipped kitchen, personal spaces decorated by a great team of interior designers and furnished using high-quality materials. In addition, you will have access to facilities and services that are difficult to find in traditional flats, such as a rooftop terrace with a barbecue, a pool, meeting rooms or the events and activities that we organise for our residents.

For long-term accommodation (more than two months), check-in is at 15:00, check-out is at 12:00.

No problem. If required, you can hire the additional early check-in or late check-out service.

The same as in any accommodation: your Identity Card, passport or Foreigner’s Identity Number (NIE).

Of course, you can. If you can do it at home, you can do it at Be Casa, too.

Of course! Be Casa is your home. Enjoy all the freedom and privacy of a home, but with all the comforts and services of a hotel.

Be Casa is absolutely and enthusiastically Pet Friendly. Everyone here is welcome, including pets. Check our conditions and bring yours at your convenience.

Of course! At Be Casa, we are flexible because we put your needs first. You can come and live as you like: by yourself, as a couple, with friends… You choose! In addition, you and your roomies will all be included in the contract.

You simply won't need it. All our apartments are furnished with new furniture and designed by our interior design team. But feel free to bring any decorative elements that will make you feel, even more, at home.

Absolutely nothing! We'll fix it right away. At Be Casa, we have a maintenance team from Monday to Friday to attend to incidents that arise in the apartments. And if it's urgent, we have a 24-hour service. Both are included in the price as long as it is the maintenance of items already in the apartment that have not been damaged through improper use. The repair of items you bring with you is not included in the price.

Of course! Be Casa is your home and you can share it with anyone you want.

Yes, all of your apartment's utilities are included in the price. This includes high-speed Wi-Fi, the maintenance service, the reception team that will also take care of receiving your packages, 24-hour security, housekeeping and regular linen changes. In addition, the price includes a parking space (for stays that exceed two months, the included parking service may not be available in all buildings or may be subject to availability limitations and other conditions.) and free access to all our communal facilities and areas.

We have a team at Be Casa that will take care of cleaning your apartment so that you don't have to worry about anything. For stays of more than two months, the price of the accommodation includes the bimonthly cleaning of the various rooms of your apartment, except the kitchen, in addition to a change of sheets and towels. If you wish, you can additionally hire the cleaning service on a one-off basis or as often as you need. For stays of less than two months, the price also includes the cleaning of the apartment and the frequency depends on the type of reservation selected.

That will depend primarily on you and the other residents. We will be inspired by your preferences, tastes and interests to organise activities and events that make life at Be Casa as fun and interesting as possible. To this end, we will organise gastronomic, cultural, sporting and environmental activities... anything that will make you feel at home.

Yes, whenever you like. You simply have to reserve the space you are going to use. You can choose between various rooms or our rooftop terraces, where barbecues are available for our residents and their friends to organise private events and gatherings.

Yes, and there is also a parking space included in the price for stays that exceed two months. The included parking service may not be available in all buildings or may be subject to availability limitations and other conditions.

At Be Casa, you will find a wide range of additional services designed to provide you with all the comfort in the world. For example, you can arrange extra cleaning when you need it, use our transfer service to the airport, early check-in and late check-out. There are also additional facilities such as an extra bed, extra set of towels and sheets, kitchenware pack (for stays of more than two months) or cots (for stays that exceed 60 days). And at any time of the day, you can get a snack from the vending machines or use the TULU service, where you can borrow useful items such as a hoover or an electric scooter. At Be Casa Rivas, you also have a left-luggage service, a home dry cleaning service and a personal trainer.